Dentivana license keys are digital goods, generated and delivered automatically the moment payment is verified. Because of this, we do not offer refunds once a license key has been issued — whether or not you go on to activate it on a device.
Once your payment is captured and a license key has been generated and emailed to you, the purchase is final. This applies equally to the Yearly and Lifetime plans, and to plan upgrades. We're unable to offer partial refunds for unused time on a yearly plan.
If Razorpay confirms your payment was captured but you did not receive a license key (technical failure on our end), that's on us — email us at lonealphano1@gmail.com with your payment ID and we'll either issue your key immediately or process a full refund, whichever you prefer.
If you were charged more than once for the same license, or believe a charge was unauthorized, contact us right away with your Razorpay payment ID. Verified duplicate/unauthorized charges are refunded in full.
Approved refunds are issued back to the original payment method via Razorpay, and typically reflect within 5–7 business days depending on your bank.